2. March 2015 15:03
We have finally
released the new version 10.3.49! Thank you for your patience. Following are a partial list of things done in this release:
- CRM - Redesigned Google Sync with new API
- CRM - Tags are now exporting in the csv file
- CRM - Skype integration
- Projects - Added Notes
- Many bug fixes and minor enhancements. Please see the Release Notes for details.
17. February 2015 12:02
Customer service, an often ignored or outsourced service, is key to an organization’s growth and survival. In today's connected world, where prospective customers perform web searches before buying a product, the quality of the service translates to the ability to sell a product. Additionally, customers discuss their bad experience on websites and social networks.
29. January 2015 22:01
With Release 10.3 we introduced advanced filters in OfficeClip Contact Manager and CRM
. I have heard from customers on creating a write up on how to use the advanced filter features for contacts and accounts.
CRM data is often more useful when filtered! OfficeClip CRM filters are powerful in that they can express many complex conditions. This article teaches you how to use the filter efficiently.
13. January 2015 14:01
Today most Fortune 500 companies have offices in other countries like China and India.
Small businesses can compete by using virtual teams to complete development projects.
The challenge is how to manage projects where all team members are not in the same geographical location.
According to i4cp’s productivity blog, even though the use of geographically dispersed teams doing complex work has increased, they require proper structures and knowledge sharing to make them work effectively. Show the infographics on the above web page here.
4. January 2015 16:01
Many small business owners create goals for their company every year. A few owners think this process is a waste of time and decide things as they come.
When creating goals, it is important to make them specific and to evaluate your progress. For example, when creating sales goals make them specific in terms of sales numbers (say increasing from $600,000 to $1M), then look at creating specific action steps to achieve these goals. Finally, every month- and quarter-end review the goals and the results. The article How to develop your 2015 Business Goals
provides a clear explanation of the process.
Once you have determined your goals, you will need to create a good strategy to implement the action steps. Now, how do you create a good strategy, or what is a bad strategy? Most often this is understood in hindsight when we look back at what did not work.
Photo Courtesy edonahue Creative Commons Attribution
29. December 2014 12:12
In any CRM, Tags allows free form categorization of contacts, customers and other entities. Usually contacts are often categorized using lists with fixed values. These are sometimes restrictive because they do not allow normal users to easily change an existing value. Also, in most places users cannot select more than one values per field.
Tags by definition is free form and users can easily add or remove them. Entities using tags can be easily searched and categorized.
OfficeClip contact manager implements hierarchical tags. This means that entities can be categorized in two levels. For example, you may want to create a higher level tag called insurance. You can then tag one contact, say John, Provides Life Insurance services and lived in Florida and another contact Mary, provides Auto Insurance service and lived in Georgia.
Tag: Services > Life Insurance
Lived In > Florida
Tag: Services > Auto Insurance
Lived In > Georgia
So you can search based on the services provided or where the contact lived in.
30. October 2014 16:10
Finding the right contacts from a list of, say 10,000 contacts, is time consuming.
Filters are sometimes difficult for understand and use.
Consider the following:
You want to send newsletters to all non-customers in the state of
Georgia and Florida whose birthday is in this month.
In OfficeClip, you can create such a filter intuitively. The completed
filter will look like:
We worked hard to provide you a filter that is simple to understand and
yet powerful to represent most of the conditions.
See a video on how to use the new filter:
8. August 2014 19:08
Image by -JvL- from Flickr Creative Commons
Duplicati is an open source, powerful backup software on the cloud. It can take
backups to various storage clouds like Google drive, Amazon S3, Microsoft OneDrive,
ftp etc. It supports full and incremental backup.
OfficeClip develops free basic and enterprise edition of the Contact Manager (CRM), project management and
support ticket software suite that can be installed on private clouds like amazon Ec2.
This article will show how to backup OfficeClip sql database, documents and code files using Duplicati and amazon s3 cloud.