Issue Tracker Escalation Rules
Posted in Issue Tracker Tips | By officeclip | Tags: Issue Tracker Tips, Web Issue Tracker
Issues are often entered in the system and forgotten. OfficeClip Web Issue Tracker Escalation Rules allows administrators to decide what to do when a critical issue is not attended for a predetermined amount of time.
These rules are defined in Condition – Action format. For example, a rule can be set such that if an issue is open and critical and not worked on for a period of two days then an action is triggered. Actions can be set for sending email, changing the value of a field or even sending SMS messages.
This feature can be accessed from the Rules Menu of the Issue Tracker Admin screen.
