Posts Tagged ‘Web Issue Tracker’

New Editions and Pricing for OfficeClip

Tuesday, October 14th, 2008

Many business are feeling the effects of the economy right now and we wanted to help our potential and exisiting customers by introducing a new pricing structure for OfficeClip, as well as some new price reductions for our software. Its still necessary for businesses to be able to grow, organize and become more efficient, so we have put together three editions of OfficeClip, with the aim of meeting the various needs of all our customers.

Team Edition (Free)- This free edition is for two users and we are aiming it at customers who want to first evaluate OfficeClip before buying and for developers. This edition can be used for an unlimited amount of time, allowing plenty of time for evalutation and for developers to try it out extensively. Team edition can be hosted or installed.

Professional Edition- You can purchase Web Contact Manager, Web Timesheet and Expense, Web Issue Tracker and Web Collaboration separately or you can get them all together in the Premium Suite. Professional Edition can be either hosted or installed and is for anywhere between 3-200 users.  We have reduced the prices by 20%, please visit our pricing page for more information.

Unlimited Edition- This edition is for organizations with over 200 users and is only available in the installable version. By purchasing the Unlimited Editions, there are no limits on the number of users, all applications (Web Timesheet, Web Contact Manager, Issue Tracker and Web Collaboration) are given and the source code is available. Please contact us for a quote on this edition.

Whether you are 2 users, 50 users or 1000 users; need only web based timesheet software or all applications; want to install or use the hosted versions-we are confident that we have the solution for your business.

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Issue Tracker Escalation Rules

Thursday, July 3rd, 2008

Issues are often entered in the system and forgotten. OfficeClip Web Issue Tracker Escalation Rules allows administrators to decide what to do when a critical issue is not attended for a predetermined amount of time.

These rules are defined in Condition – Action format. For example, a rule can be set such that if an issue is open and critical and not worked on for a period of two days then an action is triggered. Actions can be set for sending email, changing the value of a field or even sending SMS messages.

This feature can be accessed from the Rules Menu of the Issue Tracker Admin screen.

Issue Tracker Escalation

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